Senior Courier

Senior Courier

Contract: Permanent
Location: Basildon Service Centre – SS14 3AY

Shift Pattern: Mon-Fri - 07.30 - 17.00 with a 30minute break

Salary: £39,101.40

Lead, Support and Deliver – Join Our Operations Team

We’re excited to offer an opportunity for a motivated and experienced individual to join as a Senior Courier.

This role is ideal for someone with strong operational experience and a passion for delivering outstanding service, whether you’re already part of DHL or looking to take the next step externally into a leadership role within a global logistics leader.

As a Senior Courier, you’ll take on a key frontline leadership position, supporting and coordinating a team of couriers while ensuring deliveries and collections are completed safely, efficiently and in line with DHL service standards.

You'll also remain close to the operation, providing hands-on support when needed.

What You’ll Be Doing

Leading & Developing the Courier Team


* Manage a designated team of couriers, ensuring daily tasks are completed effectively


* Hold regular 1:1s, performance conversations and development reviews


* Coach and motivate team members to achieve productivity and service KPIs


* Address performance issues through coaching and structured processes


* Deliver clear daily briefs and debriefs to keep the team aligned and engaged

Driving Service & Operational Performance


* Ensure all deliveries and collections meet DHL network and customer standards


* Monitor KPIs such as delivery success and productivity, taking action where required


* Maintain high levels of customer satisfaction through professional service


* Act as a key point of contact for operational issues and queries


* Provide route cover where required to maintain service continuity

Supporting Operational Efficiency & Flexibility


* Adapt to different routes and operational demands as needed


* Ensure compliance with driving hours, safety and operational regulations


* Maintain high standards of safety, security and compliance


* Support wider Service Centre activities and cover management when required


* Balance cost control with service excellence

Who We’re Looking For

A Proactive Leader with Strong Operational Awareness

You will:


* Lead by example and inspire others to perform at their best


* Bring experience from a courier, logistics or operational environment


* Communicate effectively and build strong working relationships


* Stay calm under pressure and adapt quickly in a fast-paced setting


* Be committed to delivering excellent service every day

Skills & Experience


* Experience in a courier, logistics or service centre environment


* Previous supervisory or leadership experience is advantageous


* Strong organisational, communication and problem-solving skills


* Ability to prioritise workload and manage performance


* Full UK driving licence and wi...