Senior Director of Software Engineering, Global Customer Platform

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As a Senior Director of Software Engineering at JPMorganChase within Global Customer Platform, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains.

Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.

Job responsibilities


* Leads multiple technology and process implementations across departments to achieve firmwide technology objectives


* Directly manages multiple areas with strategic transactional focus


* Sets and scales multi-department strategy for agentic AI-enabled engineering and SDLC/TLM automation (using enterprise-authorized tools within the work environment) to drive firmwide objectives (speed, scalability, reliability, and cost-to-serve), including portfolio-level standards for AI-orchestrated delivery workflows, release governance, automated test modernization, resilience engineering, and incident response acceleration; establishes guardrails for validation, security, resiliency, traceability, and reuse.


* Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive cross-domain reuse and measurable capacity unlock outcomes across departments.


* Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business


* Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives


* Manages multiple stakeholders, complex projects, and large cross-product collaborations


* Influences peer leaders and senior stakeholders across the business, product, and technology teams


* Champions the firm's culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills


* 15+ years of experience in software engineering with at least 5 years in senior leadership roles managing large engineering organizations


* Experience architecting and operating large-scale distributed systems with a focus on resilience, scalability, and data consistency


* Strong background in API design, data platform engineering, and event-driven architectures (e.g., Kafka) serving mission-critical workloads


* Experience leveraging AI/ML technologies to drive engineering productivity, enhance platform capabilities, or deliver intelligent data solutions at scale


* Experience developing or leading large or cross-functional teams of technologists


* Demonstrated prior experience influencing acr...