Customer Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Department:
Patient Financial Services

Works under the supervision of the Director of Patient Financial Services.

Investigates complaints.

Follows up on patient inquires regarding billings while providing courteous patient relations service in a confidential manner.

Performs other duties as assigned.



* Greets patient and public politely.



* Documents, investigates and resolves patient inquiries regarding billings while providing courteous patient relations service in a confidential manner.



* Enters detailed comments into the computer system.



* Is vigilant of co-member's desk when vacant.



* Interprets for non-English speaking patients/public.



* Processes incoming mail.



* Processes appropriate adjustments in a confidential manner with appropriate documentation/signature.



* Interacts with Patient Relations and Administration regarding accounts.



* Receives patient problems from business services staff.



* Maintains records and files account transaction, hard copy and computer system.



* Answers inquiries accurately and courteously.

Education: High school education or GED.

Licensure: None.

Experience: One (1) or more years' experience in medical billing, including medical terminology, computer experience and guest relations.

The hourly rate for this position is $33.27 - $40.03.

The range displayed on this job posting reflects the target for new hire salaries for this position.

Job Specifications:
• Union: NUHW

• Work Shift: Day Shift

• FTE: 1.0

• Scheduled Hours: 40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!