Experience Research Senior Associate

Bring your industry trends and knowledge to our team and shape exceptional user experiences throughcutting-edgeresearch, influencing product design and functionality.

As an Experience Research Senior Associate in S MB Client & Frontline Experience (CFX) and Lending,you will play a pivotal role in shaping user experiences across our products and services.

Leveraging advancedproficiencyin research methods, analysis, and both quantitative and qualitative techniques,identifycustomer needs and translate them into actionable insights and recommendations.

You will act as a core contributor to aid in developing research studies that answer user needs.Your work will directlyimpactthe design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Job responsibilities



* Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights



* Analyze and interpret data,identifypatterns and trends, and provide actionable recommendations to inform user experience design decisions andfacilitateimprovements in customer satisfaction and engagement



* Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings



* Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications



* Stay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalentexpertisein generative and evaluative user experience research, employing advanced research methods and techniques



* Demonstratedproficiencyin both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis



* Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences



* Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs



* Proven team player with a collaborative mindset, demonstrating the ability to work effectively across cross-functional teams and contribute to a positive, inclusive team culture



* Resourceful and comfortable navigating ambiguity, and finding creative solutions to deliver high-quality research outcomes



* Can-do attitude with a bias toward action, showing initiative and enthusiasm in tackling new challenges, adapting quickly to shifting priorities, and driving work forward without waiting ...