Senior Business Analyst

Your Job

GCH Technologies is seeking an experienced Senior Business Analyst to serve as the bridge between business stakeholders, product leadership, and engineering execution across our platform portfolio: the US Short Code Registry (SCR), Universal Business Identity (UBID), and Rich Business Messaging (RBM).

This role is the in-house authority on business requirements, process documentation, and translation of complex business and regulatory needs into clear, actionable engineering work.

The Senior Business Analyst works across all three products, partnering with Product, Engineering, Customer Success, Operations, and external partners including CTIA and enterprise customers.

They own requirements quality, ensure engineering teams (including our external development partner) are building the right thing, and drive clarity in a business domain where telecom regulation, identity verification, and messaging ecosystem rules create real complexity.

This is a high-impact, high-visibility role that directly influences what gets built, how it gets validated, and how well GCH's platforms meet both contractual and customer expectations.

What You Will Do

Requirements and Specification Ownership

• Elicit, document, and maintain business requirements, functional specifications, and user stories across SCR, UBID, and RBM.

• Translate regulatory, contractual, and customer-driven requirements into clear, testable specifications that engineering and QA can act on.

• Maintain traceability between business requirements, engineering deliverables, and QA acceptance criteria.

• Own the quality bar for requirements artifacts, ensuring ambiguity is resolved before work enters a sprint.
User Story Authoring and Development Lifecycle Support

• Write complete, well-structured user stories directly in Jira, including clear descriptions, acceptance criteria, business context, and references to supporting documentation.

• Ensure every story entering a sprint meets a defined "ready" bar, with enough detail for engineering to estimate and execute without follow-up guesswork.

• Lead and participate in backlog refinement sessions, walking engineers through story details, business intent, edge cases, and acceptance criteria.

• Serve as the on-call requirements owner throughout the development lifecycle, answering questions from engineers in real time as they work through implementation.

• Adjust stories, add clarifications, or break down work mid-sprint when new information surfaces, while protecting scope and timelines.

• Partner with engineering leads to triage requirements ambiguity quickly and reduce blockers caused by unclear specifications.
Process Analysis and Documentation

• Map current-state and future-state business processes across the three platforms, including customer onboarding, verification, billing, provisioning, and reporting workflows.

• Identify process gaps, inefficiencies, and automation opportunities, and recomme...