O2C Export Customer Service Specialist

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

You will work directly with customers to place orders, issue invoices, manage collections where applicable, and handle customer service queries.

You will support the full O2C process in a global environment while helping ensure a positive customer experience.

Your Responsibilities


* Process manual orders received by phone and email, prioritize urgent orders within agreed KPIs, and ensure accurate, compliant order handling.


* Handle customer complaints, support the billing process, analyze outstanding aging, drive collections follow-up, and resolve disputes related to billing, credits, and payments.


* Monitor and resolve sales orders and sales interface issues, including IDOCs, and support local O2C projects and process improvements.


* Work flexibly across the team by providing cover, training new team members, and acting as a go-to resource for O2C customer service topics.


* Build strong working relationships with internal and external partners, maintain product knowledge, and contribute to a strong compliance and continuous improvement culture.

What You Need to Succeed (minimum qualifications)


* University degree or equivalent work experience.


* 2-3 years of experience in O2C or Finance, with customer service and process change exposure; experience with SAP O2C Module; working knowledge of MS Excel, Word, Outlook, and PowerPoint; proficient English.

What Will Give You a Competitive Edge (preferred qualifications)


* Experience working in a global team environment with internal and external business partners.


* Experience supporting billing, collections, customer disputes, or sales interface resolution.


* Experience contributing to process improvement and operational compliance in an O2C environment.

Additional Information


* Location: Warsaw, Poland.

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification.

At Elanco we are dedicated to building a diverse and inclusive work environment.

If you think you might be a good fit for a role but don't necessari...