Sales Associate - John Lobb

Job Description

Sales Associate - Jermyn Street, London

We are seeking a passionate and client-focused Sales Associate to join our prestigious Jermyn Street boutique in London on a full-time basis.

Established in 1995, the store is renowned for offering exceptional ready-to-wear and made-to-order footwear and accessories to an international clientele, supported by a close-knit team of four.

The Opportunity

This is an exciting opportunity to become part of a distinguished luxury retail environment, representing a brand celebrated for craftsmanship, heritage, and outstanding customer experience.

As a Sales Associate, you will play a key role in delivering impeccable service to our discerning global clientele while contributing to every aspect of boutique operations.

From cultivating long-term customer relationships to supporting stock management and after-care services, you will help ensure each client experience reflects the highest standards of excellence.

Key Responsibilities


* Deliver exceptional, personalised customer service at every stage of the client journey


* Build strong and lasting relationships to encourage customer loyalty and retention


* Maximise sales opportunities while maintaining a thoughtful and consultative approach


* Support the day-to-day operations of the boutique, including stock handling and deliveries


* Coordinate after-care services and customer communications with professionalism and attention to detail


* Assist with administrative tasks to ensure the smooth running of the store

The ideal candidate will combine a genuine passion for luxury retail with strong interpersonal skills, a professional approach, and a commitment to delivering an elevated customer experience.

About John Lobb

For more than 150 years, John Lobb has been defined by exceptional craftsmanship and a spirit of innovation.

Deeply rooted in the Maison's Anglo‑Saxon heritage, our shoes bring together meticulous handwork and the finest materials, selected with uncompromising care.

At the heart of our Maison are two iconic locations:


* The Paris bespoke workshop, where every pair is crafted using time‑honoured techniques passed down through generations;


* The Northampton Manufacture in England, where our ready‑to‑wear collections are produced with the utmost respect for materials and tradition.

Today, John Lobb is embracing renewal.

We are evolving our codes, opening the brand to new sources of inspiration, and imagining a more contemporary expression of masculine elegance, always faithful to our heritage.

A subsidiary of the Hermès Group since 1976, John Lobb has a global presence with around twenty stores across Europe, the United States, China and Japan, as well as a highly selective network of authorised retailers.

Joining John Lobb means becoming part of a community of more than 200 colleagues - artisans, sales advisors and support functions.

United, committed, and human‑scaled, our tea...