Service Segment Operational Support

Service Segment Operational Support

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives.

Works on problems of diverse complexity and scope.

May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Exercises independent judgment to identify and select a solution.

Ability to handle most unique situations.

May seek advice in order to make decisions on complex business issues.

How you will make your mark:


* Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.


* Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.


* Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.


* Collaborates with regions/WW regarding service and support planning, implementation and performance.


* Responsible for revenue and margin contribution of one solution or related set of services.


* Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.


* Leads key business initiatives in support of operational or financial improvement.

Education and Experience Required



* First-level university degree or equivalent work experience required; advanced degree is a plus, Business Administration, Industrial Engineering, Systems Engineering, or related areas.


* Typically 5+ years of experience in Account Management, Executive Account Management, or other customer-facing roles.


* Advanced English level required.


* Intermediate Portuguese level is a plus.


* Advanced proficiency in Microsoft Excel required.


* Experience with Power BI and Power ...