Administrative Services Supervisor -Housing Regional Administration

The County of Riverside's University Health System - Behavioral Health-Housing Regional Administration department seeks an Administrative Services Supervisor to join their team located in Riverside.

The Administrative Services Supervisor for the HHOPE program oversees front-line staff and daily operations supporting Community Supports and CalAIM services, ensuring efficient and compliant workflows from referral intake through eligibility determination, authorization, service tracking, and claims coordination.

This role combines staff supervision, operational leadership, and revenue cycle oversight, with responsibility for improving processes, maintaining compliance with DHCS and managed care requirements, and supporting accurate, timely billing and reimbursement.

The position works in a high-volume, fast-paced environment, collaborates closely with fiscal teams and external partners, and plays a key role in supporting services for individuals experiencing homelessness or housing instability, with a focus on program effectiveness, accountability, and sustainability.

Experience with behavioral health, homeless services, justice-involved, or high-acuity populations being bilingual in Spanish and knowlwdge of Epic systems is highly preferred.

The most competitive candidates will possess experience with CalAIM Community Supports, Enhanced Care Management (ECM), or Medi-Cal managed care programs.

Strong understanding of eligibility determination, utilization management, authorization workflow, and revenue cycle processes, including claims submission, reconciliation, and denial management.

Experience supervising front-line staff in a high-volume, deadline-driven, or compliance-heavy environment.

Experience working with MCP portals (IEHP, Molina, Kaiser) and Experience developing workflows, SOPs, or operational improvements.

The Administrative Services Supervisor classification provides first level supervision in departments whose individual areas of administrative activities require administrative consolidation and efficiency.

Incumbents provide supervision to professional support staff such as Administrative Services Analysts and Administrative Services Assistants as well as clerical and fiscal clerical support staff; however, analytical problem solving is the primary component of this class.

The Administrative Services Supervisor is characterized by the responsibility for projecting, justifying, recommending, and implementing solutions to a variety of complex problems relative to operational and programmatic activities such as budget and staffing projections.

The Administrative Services Supervisor is distinguished from the Administrative Services Officer by the latter's responsibility for planning, organizing and managing administrative services in departments requiring a full-time stand-alone administrative division in order to complete its mission.

This position has a 9/80 schedule with every other Friday off.

Meet the Team!

Riverside Unive...