Eligibility Supervisor - Children's Services

The Department of Public Social Service (DPSS), Children's Services, Foster Care unit, is seeking to fill a Eligibility Supervisor position located in Riverside, CA.

The Eligibility Supervisor will be responsible for a unit of Eligibility Technicians engaged in determining initial and continuing eligibility for Foster Care programs in accordance with established state, federal, and county policies and procedures.

The incumbent will handle a multitude of supervisory duties including but not limited to program and subordinate oversight, case management, performance evaluations, discipline, problem solving, case reviews and workload audits, etc.

The most competitive candidates will possess critical thinking skills and have experience in CalWORKS, Income Eligibility Verification System (IEVS), CalSAWS, MEDS, and CWS/CMS (Child Welfare Systems, Case Management Systems).

Meet the Team!

The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.• Plans, assigns, and supervises the work of a unit of Eligibility Technicians engaged in eligibility determination and grant maintenance functions.

• Participates in the training and development of Eligibility Technicians and other staff; holds group or and individual conferences with subordinate staff members to discuss or interpret departmental rules, regulations and policies.

• Analyze and prepare case data and documentation to support Federal and State audit reviews, ensuring accuracy and regulatory compliance.

• Support continuous improvement initiatives aimed at strengthening audit outcomes and operational efficiency.

• Confers with assigned workers and provides supervision on the more difficult eligibility problems; review the quantity and quality of work performed by workers in the unit.

• Collaborates with other supervisors in coordinating the activities of professional and technical staff; assists workers in identifying problems requiring referral to the social services section, such as the client's inability to manage individual/personal affairs.

• Takes part in workgroups, committee's, and research projects as assigned; interviews complainants and makes solution-focused adjustments aimed at problem solving if as necessary.

• Receives and prepares correspondence; prepares reports relating to the activities of the unit or on other matters.Option I

Experience: One year of experience as an Eligibility Technician III or two years of experience as an Eligibility Technician II with Riverside County.

Option II
Education: Completion of 60 semester or 90 quarter units from a recognized college with a minimum of 15 semester or 23 quarter units in one or more of the following areas: public or business administration, social or behavioral science, supervision, or a closely related field; Additional qualifying experience may be substituted for t...