Centralized Reservation Coordinator-Remote

About Us

HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S.

We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations.

At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People.

Where people work is a choice.

Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel.

At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Centralized Reservation's primary responsibility is to provide support to assigned hotels with group builds and set up, input of rooming lists as well other miscellaneous transient needs that might vary by hotel.

These tasks range from setting up new rates in brand systems/PMS, auditing rates in OTAs, hotel closure relocation needs and any potentially time consuming take repetitive task.

This position is primarily remote-based but requires flexibility to travel during the workweek as requested.

Essential Duties and Responsibilities:


* Provide reservations and revenue management support as assigned.


* Build and monitor group masters, cutoff dates and group cancellations, releasing any unused rooms at the determined time.


* Process and handle group or contract rooming lists and miscellaneous reservations requests by inputting data into the reservations system.


* Read, retrieve, communicate and verify information including confirmation number to requests.

Input and retrieve data using a computer reservation system and utilizing codes for efficiency.


* Calculate and prepare rooms reports to determine sources of business using various computer systems.


* Perform a variety of transient tasks as assigned including but not limited to building of rates in brand systems and PMS, commission processing, website audits, relocation and reservations transfers.


* Communicate both verbally and in writing to provide clear direction to staff.


* Comply with attendance rules of a remote employee and be available to work on a regular basis.


* Must meet quarterly balance sheet score standards as provided by supervisor.


* A ttend/run weekly group pickup meeting with hotel team


* Per...