Director Sales Operations

We're Hiring: Director Sales Operations

Crawford & Company is seeking a dynamic, strategic, and data-driven Director of Sales Operations to elevate sales performance, optimize processes, and fuel the growth of our US Sales organization.

Why Join Crawford and Company?
Offers Work From Home Position
Excellent Crawford Benefits Supporting Financial, Physical & Mental Wellness
Generous Employee Referral Bonus Program
️ Access to Multiple Employee Discounts

Role Overview:

The Director of Sales Operations will directly support the go-to-market strategy for the US Sales organization.
✅ Drive Sales Performance & Process Optimization: Contributes to setting and executing performance objectives for sales and leadership teams, while optimizing sales processes through automation, business compliance, operational model adherence, and evaluation of new sales technologies.
✅ Lead Analytics, Reporting, & Business Insights: Leverages strong analytical skills to deliver data insights, dashboards, and reporting that measure sales productivity, support revenue reconciliation, and enable budget and forecasting needs for segment and operations leaders.
✅ Facilitate Client Deliverables & Cross-Functional Collaboration: Serves as lead facilitator for creating key client deliverables-presentations, proposals, RFIs/RFPs, and reporting-by partnering closely with sales, marketing, and other business units.
✅ Own CRM Governance & Market Intelligence: Acts as the Salesforce SME ensuring data integrity and process governance, while obtaining and publishing voice-of-customer insights and broader market intelligence; success is defined by enabling the sales team in achieving revenue growth goals.

Apply Now and take the next step in advancing your career!


* Bachelor Degree, preferably in Business Administration, Risk Management, Insurance or a related discipline.


* Ten years of related experience in sales operations roles.


* Previous experience with the use and analytics of CRM platforms.


* Previous experience with revenue analysis and the use of supporting software tools.


* Previous experience managing or working in a matrix sales structure.


* Previous experience in direct employee management.


* Previous experience with delivery of claims handling services or supervising those that do.


* Strong leadership skills to support ongoing sales performance, provide analysis and insight to support revenue achieving goals.


* Communication skills for effective verbal and written communications with sales teams, collaborating departments and upper management.


* Advanced analytical and problem-solving skills to identify opportunities for sales process improvements and develop and implement new strategies.


* Experience with sales tech stack management, including Salesforce, sales enablement, forecasting, reporting, and analytical tools.


* Ability to communicate analysis findings and recommendations clearly and persu...