Issue Resolution Specialist

Schneider Electric is aglobal specialist in energy management and automation.We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.

We invent technologies that will transform the places where we live, work and play.

Our technologies ensure that Life Is On everywhere, for everyone at every moment.

Our Mission is to be the trusted partner in Sustainability and Efficiency.

The Opportunity

We are seeking an experienced communicator and quality leader for our position of Issue Resolution Specialist, Home Solutions to join our Adelaide team.

As the Issue Resolution Specialist, you will play a crucial role in ensuring customer satisfaction by addressing and resolving customer and product concerns effectively to Schneider Electrics Quality framework.

Reporting to the Director, Customer and Offer Quality, Pacific, the Issue Specialists expertise will be essential in facilitating the resolution of customer issues, acting as the single point of contact for the customer and coordinating the response of the relevant disciplines inside the business to bring fast, effective solutions which drive customer loyalty.

This exciting new career opportunity will see you providing:



* Act as the Customer Experience advocate as first responder and mobilise the Schneider network to solve customer facing product issues


* Drive Customer Centricity, analyse and diagnose problems reported by customers, providing timely resolutions


* Collaborate with cross-functional teams to escalate and resolve complex issues


* Define and follow-up the improvement action plan and priorities with business stakeholders


* Maintain accurate records of customer interactions and issue resolutions


* Contribute to Issue to Prevention (I2P) process advocacy and drive Customer Centricity at country level

Our ideal candidate will possess:



* Tertiary qualification in Engineering or an Electrical trade related discipline is preferred


* 8+ years of experience in a Quality, Project Management, or Customer Management role


* Strong influence skill with a global mindset


* Demonstrated resilience when dealing with issues with complex topology


* Demonstrated communication skills to internal and external customers in challenging customer situations


* Commercial acumen and skills in executing quality tools in a matrix environment


* Organisational skills and ability to form and drive cross functional teams to an outcome


* Well-developed digital skills and a technical aptitude

In this role, you will be part of a global network of expertise across the business and some work across different time zones will be required to ensure valuable connections with overseas colleagues.

This will be balanced in accordance with Schneider Electric's strong commitment to flexibility at work.

Why Schneider Electric?

We're proud to be Time's #1 Most Sustainable Company in the World.

At Schneider Electric, you...