Customer Service Representative (CSR)

Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

Being the customer service company in the world. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:
033646 Customer Service Representative (CSR) (Open)

Job Description:

Summary: Deliver legendary customer service to by managing inquiries, orders, and issue resolutions for customers.

Act as the primary liaison between customers and internal teams to ensure accurate, timely, and efficient service aligned with Greif’s standards and the ‘Greif Way.’

This position is onsite Monday - Friday, 6:00 AM-2:00 PM

Key Responsibilities:

Customer Interaction



* Respond to customer inquiries via phone, email, and other channels.


* Provide accurate information on products, pricing, shipping, and order status.


* Proactively communicate updates on complaints, adjustments, and delivery timelines.

Order Management:



* Enter and manage customer purchase orders following order acceptance procedures.


* Monitor order flow and coordinate with production and logistics teams to ensure timely delivery.

Issue Resolution:



* Resolve initial customer problems; escalate complex issues per Greif policies.


* Collaborate with quality, production, and sales teams to address complaints effectively.

Data & Records:



* Maintain accurate customer records, including inquiries, comments, and complaints.


* Maintain master data for customers and product setup and changes

Continuous Improvement:



* Participate in process improvement initiatives and training programs.


* Support onboarding of new team members and share best practices.

Safety & Compliance:



* Adhere to Greif’s safety culture and operational guidelines.

Experience/Education Required:



* Previous experience in customer service or order management roles.


* Ability to learn products and processes quickly.


* Strong problem-solving skills in a customer-facing environment.


* High school diploma required; bachelor’s degree preferred.

Skills:



* Excellent communication and interpersonal skills.


* Proficiency in Microsoft Office; familiarity with ERP systems preferred.


* Ability to manage multiple priorities in a fast-paced environment.

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At Greif, we believe that our colleagues are the center of our success.

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