Global Credit and Collections Lead

Primary Duties & Responsibilities



* Oversee daily credit and collections operations and serve as the escalation point for credit determinations, order hold issues, extended payment term requests, adjustment approvals, cash application, and AR banking concerns.


* Promote consistent adherence to global credit and collections policies and actively support ongoing improvements.


* Lead initiatives to improve DSO, reduce delinquency, and strengthen overall receivables performance.


* Promote effective use of the collections module to prevent avoidable order holds and improve workflow accuracy.


* Manage relationships with external partners such as D&B, CreditRiskMonitor, and third-party collection agencies.


* Collaborate with global and cross-functional teams to resolve issues, support process improvements, and drive operational consistency.


* Identify and implement opportunities to leverage AI and automation to modernize credit, invoicing, and collections processes.

Education & Experience



* High school diploma or equivalent required; bachelor's degree in Finance, Accounting, Business, or a related field preferred


* 5+ years of credit and collections experience, ideally within a global manufacturing environment.


* Experience with ERP systems; Oracle E-Business Suite (EBS) preferred.


* Proven ability to work effectively with cross-functional and global teams

Skills



* Strong knowledge of credit risk assessment, credit limit setting, payment term evaluation, and order hold processes.


* Proficient in Microsoft Office applications, including Excel, Outlook, and Word.


* Ability to work independently with minimal supervision while managing multiple priorities in a fast paced environment.


* Comfortable communicating with different groups and maintaining strong working relationships.


* High attention to detail and a process driven mindset focused on accuracy, compliance, and continuous improvement.


* Ability to identify and implement AI-enabled or automated solutions to enhance credit, invoicing, and collections processes.


* Comfortable operating in a global environment and balancing regional needs with global standards.

Working Conditions



* This position operates in a hybrid work environment, combining remote work with scheduled on-site days in a professional office setting.

Work involves extensive use of a computer, telephone, and other standard office equipment, both at home and in the office.

The role requires frequent virtual communication with global teams and customers, which may occasionally necessitate meetings outside of standard business hours to support multiple time zones.

The work environment is generally quiet, with periods of fast-paced activity driven by credit reviews, collections targets, and month-end deadlines.

The position involves both independent analytical work and collaboration with cross-functional teams.

Reliable internet access and...