Customer Serv/Warehouse Associate

Customer Service/Warehouse Associate

BENEFITS:  Medical, Dental, Vision, 401K

Shift: 7:00-4:00 with a 1-hour meal break

AHF Products has a job opportunity for a CSR/Warehouse Associate to be located in Charlotte, NC.  Reporting to the Branch Manager, the CSR/Warehouse Associate will play a crucial role in the day-to-day sales activities of the branch.

JOB DUTIES:


* Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process.  


* Always maintain a professional appearance and attitude.  


* Answer phones and greet clients as they enter the customer service area.  


* Process customer orders efficiently and accurately.  


* Ensure that all orders are updated with the proper status code(s).  


* Maintain the open order/quote reports, follow up on backorders.  


* Call customers to communicate on order status and ETA’s.  


* Liaison with outside sales reps.

and managers.  


* Solve customer problems with a sense of urgency and accuracy.  


* Communicate effectively with customers and co-workers.  


* Schedule delivery and reminder calls to customers.  


* Complete projects or assignments as delegated by the supervisor.  


* Back up to other positions within the department when needed.  


* Maintain an organized, clean, and efficient work area and work environment.  


* Scan all paperwork into Imaging (PO’s, receivers, POD’s).  


* Follow quality service standards and comply with procedures, rules, and regulations.  


* Process, package and ship orders accurately and in a timely manner.  


* Organize stock and maintain inventory and supply, rotating inventory as necessary.  


* Accurately examine incoming and outgoing shipments to vendors, customers, etc.  


* Restocking shelves by forklift, ladders, or by hand.  


* Assist with inventory control as needed.  


* Have an energetic, outgoing and friendly manner  


* Abide by all company safety and hygiene regulations.  


* Be willing to learn new tasks and responsibilities and must be able to adapt to change.  


* Take initiative and work well with minimal supervision.  


* Ability to solve customer problems with shipments and orders.  


* Process paperwork necessary for transferring inventory to maintain proper inventory documentation.  


* Being comfortable with a computer is required.  


* Perform cycle counts


* Any other duties as assigned

JOB QUALIFICATIONS:


* Must be 18 years of age. 


* Forklift certification. 


* High school diploma or equivalent 


* Distribution environment experience preferred. 


* Excellent organizational skills with attention to detail. 


* Positive attitude and strong work ethic.  


* Good interpersonal skills in dealing with employees.  
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