Content Design, Vice President

We are looking for a Vice President of Content Design in Co - Branded Card to elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Vice President of Content Design in Co - Branded Card, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.

Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams.

Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services.

Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience.

Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

In this role, you will lead design for the Co- Branded portfolio, including all partner cards.

Success will rely on exceptional design craft and strong leadership capabilities.

Significant impact in this role will require strong relationships with Product, partner portfolio teams, development, and data partners, and the ability to lead, manage, and grow a UX and Content Design team.

You will collaborate closely with Research to clarify customer needs and develop a deep understanding of the business, aligning design outcomes to clearly defined goals.

Job responsibilities
•Develop and implement content design strategies for multiple components of a product or a series of small products, aligned to business requirements and user experience goals, and scale them across the Card portfolio.
•Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable.
•Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts.
•Own content delivery for regulated customer experiences, serving as a partner to Legal, Compliance, and Risk to deliver clear, human-centered experiences, including servicing and marketing communications, terms and disclosures, and legally complex content at scale.
•Diagram experience flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
•Define and lead content strategy for net-new experiences, applying systems thinking to create scalable frameworks, patterns, service blueprint, and governance that can be reused and adapted across the broader card portfolio.
•Develop a strong point of view on the Co-Branded Card customer journey, leveraging competitive intelligence, industry best practices, and business priorities to inform content deci...