Integrated Warehousing Services (IWS) - Sales Support Manager

Job Title: Integrated Warehousing Services (IWS) – Sales Support Manager

Job Location: Dallas, TX

Role Overview:

The IWS Sales Support Manager centralizes key commercial support functions for the Integrated Warehousing Services product, ensuring efficiency, accuracy, and consistency across all customer-facing and internal sales processes.

This role enables the sales organization to operate at scale by managing critical back-office activities and ensuring high-quality documentation, reporting, and administrative support.

By consolidating quoting, onboarding, account setup, reporting, and marketing support, the role enhances response times, improves data quality, and strengthens overall commercial execution.

Key Responsibilities:


* Manage sales support including spot quotes, customer onboarding, and billing account setup.


* Create and maintain SOPs, sales playbooks, presentation materials, and customer‑facing documents.


* Generate accurate pipeline reports, sales analytics, and performance dashboards to support leadership visibility.


* Conduct customer and market research to support solution design and opportunity qualification.


* Coordinate with Product, Finance, and Operations teams to ensure alignment of pricing and service capabilities.


* Uphold consistent documentation standards and ensure timely completion of all sales administration tasks.

Qualifications:


* 3–5 years of sales support, commercial operations, or administrative experience in logistics, warehousing, or supply chain.


* Strong analytical, reporting, and documentation skills with high attention to detail.


* Proficiency with Customer Retention systems, Excel/reporting tools, and structured workflow documentation.


* Excellent communication, prioritization, and coordination abilities in a fast‑paced environment.

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.


* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.


* Vision: Optional coverage for exams, frames, and contacts.


* Dental: Optional coverage for preventive, basic, and major services.


* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

 

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities.

We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries.

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