F&B Supervisor

About Us

The Westin at The Woodlands is perfectly located in The Woodlands Waterway Square.

Walking distance to Market Street and Cynthia Woods Mitchell Pavilion, this hotel is the ideal destination for business guests and weekend leisure travelers.

At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People.

Where people work is a choice.

Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel.

At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Lead Banquet team in the service of guests during banquet functions, while assisting with the leadership and coordination of the In-Room Dining team to ensure a consistently positive guest experience.

Essential Duties and Responsibilities


* Review server and house person Banquet Event Orders (BEOs) to ensure accuracy and completeness.


* Verify room setups to ensure all BEO specifications are followed; maintain cleanliness and organization of all public areas.


* Serve as the primary point of contact for group representatives and explain procedures for contacting management throughout functions.


* Communicate all BEO changes promptly to the catering office and all affected departments.


* Coordinate banquet staff regarding event setups, changes, and timelines to ensure smooth execution of all functions.


* Operate as a banquet server, including setting up events, greeting and serving guests, and breaking down functions.


* Assist in leading the In-Room Dining team by coordinating service flow, supporting staff during peak hours, and ensuring timely and accurate delivery of orders.


* Monitor In-Room Dining service standards to ensure guest satisfaction, proper presentation, and adherence to hotel policies.


* Communicate guest requests, service issues, and operational needs related to In-Room Dining to appropriate departments.


* Inspect banquet and In-Room Dining service areas at the conclusion of service to ensure equipment is returned properly and areas are clean.


* Reconcile banquet and In-Room Dining checks at the end of each day and submit documentation to Night Audit.


* Demonstrate thorough knowledge of menus for banquet functions and In-Room Dining; clearly explain ingredients and preparation...