Customer Care Agent with Swedish

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

If yes, we have a perfect role for you - Customer Care Agent with Swedish

Location & commitments:


* Full-time job,


* Open-ended contract after 3 months trial period,


* Hybrid job (2x/week from the office in Warsaw).

Mission:

Customer Care Agent with Swedish is the first point of contact for the commercial and logistics support in the entire sales process of the Nordics country organizations.

This will be done via telephone, email and online channels such as chat, web and portals for both Schneider Electric customers and partners.

What will be the main tasks?


* Act as a main person on phone lines and first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities;


* Support customers for pre-sales and after sales questions (e.g.

product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints)


* Manage customer complaints -registration, follow-up until resolution and escalation to the next level of support when needed


* Maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center in Orebrö, Sweden;


* Pro-actively interact with customers and Supply Chain regarding order management and follow-up.


* Register of all customer interactions in CRM system and create order in SAP


* Support in (new) digital tools & projects and actively promote those to customers


* Be the the back-up for colleagues in the other Nordics teams if and when needed

What will help you to be successful?



* Bachelor's degree in Business Administration, Logistics, or related field or commercial education and minimum of 2-3 years' relevant working experience in a (technical) customer service environment


* Excellent communication skills.


* Call center or customer service experience is an advantage;


* Strong Service and team-oriented attitude, with a problem-solving mindset;


* Ability to learn quickly and general interest in learning technical and digital concepts;


* Ability to work in a dynamic and changing environment


* Knowledge of and experience in SAP and CRM (Salesforce) is an asset


* Flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment


* Working experience/background/education in electrical field is a distinct advantage

Languages:


* Good command of the Swedish (min C1 level) and English language in word and writing

Offer:


* EXCITING JOB in an international ...