Design Program and Business Manager

Auto Lending is evolving fast-customers expect seamless, trustworthy experiences across complex operations.

Join our design team to power that experience at scale, bringing strong collaboration, structure, and momentum to design work.

As a Design Program & Business Manager in Auto Lending, you will support the Head of Design by owning program management, tracking, and executive reporting for a team of designers.

You'll keep Jira and Confluence impeccably organized, translate ad hoc requests into structured plans, ensure controls are met, and coordinate executive-ready presentations.

Thrive in ambiguity, move conversations forward, and help maintain momentum across multiple workstreams.

Job Responsibilities


* Maintain Jira hygiene; reconcile tracking across Confluence and Monday.com; create leadership dashboards and views tailored to Auto Lending and Design priorities.


* Translate ad hoc requests into structured plans with timelines, dependencies, and clear status; capture notes, decisions, and next steps.


* Build and coordinate executive-ready decks and artifacts; support town halls, strategy sessions, and design community forums.


* Ensure control adherence and audit readiness; drive program plans and operating rhythms; surface risks early and manage expectations.


* Partner with Finance on budgets, forecasts, and spend tracking; set up practical trackers, calendars, and checklists.


* Support headcount and recruiting operations (opening roles, scheduling, onboarding) and maintain collaboration sites and documentation; continually simplify processes

Required Qualifications, Capabilities, and Skills


* Previous experience in Design Operations, Program/Project Management, Business Management, or Account Management supporting product/design/tech teams.


* Tool proficiency: Jira and Confluence; Excel, PowerPoint; familiarity with Monday.com and SharePoint.


* Proven ability to deliver timely, executive-ready reporting and presentations; highly responsive and organized in ad hoc environments.


* Excellent written and verbal communication; able to read the room, ask clarifying questions, and capture accurate notes and actions.


* Strong attention to detail and data quality; sets and enforces tracking standards and hygiene across teams.


* Experience partnering with Risk/Compliance/Audit on controls, issue/risk tracking, and remediation


* Self-motivated, independent operator who manages multiple concurrent workstreams and maintains momentum in ambiguous conditions

Preferred Qualifications, Capabilities, and Skills


* Experience in Auto Lending or consumer lending/financial services.


* Budgeting and forecasting experience; ability to build practical trackers and reporting cadences.


* Knowledge of Agile/Lean practices and OKRs; can translate strategy into operational artifacts and measurable outcomes

Chase is a leading financial services firm, helping nearly half of America's h...