Client Service Analyst, Ask JPMC Help Bar

Shape the future of our customer experiences and directly influence product adoption success.

Dive headfirst into dynamic collaborations, and guide customers' trust during crucial onboarding moments.

As a Client Service Analyst within our team, you support our customers throughout their journeys.

As a core contributor of the team, you are responsible to support employee onboarding, drive product adoption, and beyond, working closely with the Employee Experience team and other cross-functional groups to ensure seamless, cohesive and personalized experiences.

Job responsibilities


* Provides in person assistance such as addressing inquiries, troubleshooting challenges, as well as gathering feedback and insights that will be relevant to the product and servicing teams


* Drives product adoption through training and awareness initiatives


* Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs


* Proactively gets involved with location-specific events and priorities to support employees

Required qualifications, capabilities, and skills


* 1+ years of experience or equivalent expertise in customer success or a relevant domain area


* Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed


* Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner


* Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps


* Proficient in using virtual communication tools and technology platforms.


* Strong problem-solving skills and the ability to think on your feet.


* Ability to work independently and as part of a team.


* High level of professionalism and attention to detail

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health an...