IAM Analyst

Description

JOB SUMMARY:

At D4C Dental Brands, our mission is to help children achieve a lifetime of great oral health, and secure, timely access plays a critical role in this mission.

The IAM Operations Analyst is responsible for day-to-day identity and access operations across the organization.

This role plays a critical part in ensuring the right people have the right access at the right time-while removing access when it is no longer needed.

In the near term, this role will have a primary operational focus on managing and stabilizing the organization's email Distribution Lists (DLs).

This includes cleaning up existing lists, validating business ownership, maintaining accurate membership, and ensuring new hires and role changes are reflected correctly.

This work is essential to restoring trust with business leaders and enabling future automation.

As this work stabilizes, the role will continue to support broader IAM operations, including user provisioning, access requests, privileged access workflows, audit support, and automation enablement.

The role will also assist the Service Desk in some Level 1 support as time permits within the DL and IAM workload.

EDUCATION/CREDENTIALS:

• Bachelor's degree in cybersecurity, computer science, information technology, or a related field - preferred not required

• Relevant certifications such as CIAM (Certified Identity and Access Manager), CIMP (Certified Identity Management Professional), or MS Identity and Access Administrator Associate (SC-300) - preferred not required

JOB RELATED EXPERIENCE:

• 2 - 4 years of experience in IT operations, identity management, service desk, or access administration

JOB-RELATED SKILLS/COMPETENCIES:

• Familiarity with IAM concepts and best practices

• Experience working with:

o User accounts and groups

o Active Directory and/or Entra ID (Azure AD)

o Ticketing or request management systems

o Auditing of appropriate access

o Distribution Lists

o Role-based access models

o Database concepts and relational databases such as SQL Server

o Microsoft Excel and Word

• Strong attention to detail and comfort performing structured, repeatable operational work

• Strong analytical skills

• Ability to communicate clearly with non-technical business stakeholders

• Willingness to follow defined processes while helping improve them

• Interest in growing toward more advanced IAM, automation, or security roles

• Experience supporting external audits or compliance activities - preferred not required

• Scripting and automation experience - preferred not required

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Office Environment.

MAJOR DUTIES AND RESPONSIBILITIES:

Distribution List (DL) Management (Primary Near-Term Focus):

• Serve as the day-to-day operational owner for Distribution Lists across the organization until automation is implemented.

• Perform manual cleanup and normalization of existing DLs, including:

o Validating list pur...