Parts Manager II - Rental

PRIMARY FUNCTION :

This position is responsible for efficiently managing and directing all aspects of Rental Parts Operations in a manner, which insures maximum benefits for the dealership.

Coordinates activities and cooperates with other dealership departments to best serve the customer.

ESSENTIAL DUTIES :

Establishes departmental policies and procedures to develop the skills and knowledge of all Parts Department personnel, good attitudes and a pride in personal and dealership appearance, and full utilization of the automated inventory control system.

Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the-counter contact, telemarketing and direct mail.

Ensures all counter sales staff are proficient in the area of suggestive selling of related items.

Establishes procedures to detect errors and bring errors to the attention of the person(s) involved, implementing corrective action to prevent similar future mistakes.

Establishes procedures to determine violations of company policy, reviewing offenses with appropriate managers to determine corrective action.

Ensure that the Company receives full value for time and materials purchased.

Obtains competitive bids and purchases supplies as required.

Implement control system(s) to ensure effective use of supplies, utilities and time.

Utilizes effective security measures in the areas of purchasing, shipping and receiving and facilities.

Suggest improvements to existing policies and procedures.

Develops and maintains policies and procedures which prevent pilferage and embezzlement from the company.

Ensure that all department employees have a thorough understanding of their duties and responsibilities.

Maintains adequate staffing to ensure that at least one person is qualified to fill any specific job position, including the manager's position.

Participates in the hiring and training of new employees to ensure proper and adequate manning of the department.

Ensures that each employee is familiar with all phases of the counter operation so that sickness and vacations do not hamper workflow.

Assists in annual performance reviews for staff.

Demonstrates complete knowledge of the G.P.E.C.

order entry system and related support systems.

Aids parts counter personnel, stocking personnel, delivery drivers and other department staff.

Inform the Group Leader of activities and/or events affecting personnel, inventory, ordering, etc.

Make parts book inserts and NPR changes as received.

Maintains updated parts books for allied equipment.

Handles paperwork for filing claims.

Codes all vendor invoices, freight invoices, and manually generated Caterpillar invoices and credits (CAT invoices, literature orders, and special orders) for distribution to Raleigh Accounting Dept.

Updates vendor files.

Maintains physical appearance of the counter sales area by insuring the counter and display areas are clean and orde...