IT Infrastructure Technician

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

The TechOps team supports Elanco manufacturing and Research & Development (R&D) sites across the North American region.

This role—IT Infrastructure Technician—is based at the Elwood, KS, Manufacturing facility and provides hands-on IT support for site infrastructure, end-user technologies, and local IT services in a regulated manufacturing and laboratory environment.

The scope includes—but is not limited to—supporting internal stakeholders, end-user computing, collaboration and video conferencing solutions, telephony, site network and connectivity, hosting and security components, physical cabling, server room standards, printing, equipment lifecycle management, and other dedicated office, manufacturing, and laboratory IT infrastructure and solutions.

Your Responsibilities


* Ensure continuity, reliability, and last-mile support of site IT infrastructure, including end-user computing, network connectivity, cabling, printers, telephony, video conferencing, and manufacturing/office/R&D IT systems.


* Provide comprehensive technical support (standard and non-standard) to end users, including troubleshooting and break/fix, IMAC activities, and support for PCs, laptops, iDevices, Windows 11, Microsoft Office/O365, and MS Teams environments.


* Execute and support IT operations and lifecycle management activities, including EUC, network switches, UPS systems, local IT infrastructure projects, asset/configuration management, and IT procurement with appropriate stock control.


* Act as a key site IT liaison and escalation point, partnering with site leadership, business stakeholders, vendors, and regional/global IT teams; serve as backup to the primary IT Site Champion when needed.


* Follow and contribute to IT service management best practices, using ServiceNow for incident, request, and change management, maintaining SOPs and knowledge documentation, and clearly communicating status, risks, and resolutions.

What You Need to Succeed (Minimum Qualifications)


* Education: Bachelor’s degree (BA/BS) in Information Technology, Computer Networking, Computer Engineering, IT Systems Eng...