TEX Expert -ACB/MCCB

* Location: Bangalore, India

Role Type: Global Role

Department: Power Products - Technical Analysis Centre (TEX)

Position Summary

We are seeking a passionate and technically skilled professional to join our Technical Analysis Centre (TEX) team, focused on Low Voltage (LV) Switchgear and Controlgear products.

The ideal candidate will have a strong background in products such as ACB, MCCB, with a deep understanding of customer applications and technical diagnostics.

Key Responsibilities
+ Perform root cause analysis on customer-returned products, primarily LV switchgear and controlgear.
+ Coordinate product returns to the TEX Centre in collaboration with field service teams across geographies.
+ Analyze customer issues using technical drawings, control circuit diagrams, and application logic.
+ Prepare and present detailed technical reports to global teams.
+ Identify customer pain points and provide actionable solutions through technical analysis.
+ Collaborate with Marketing, Continuous Engineering, and other cross-functional teams to enhance product performance and customer satisfaction.
+ Support demanding application segments such as Oil & Gas, Hospitals, Navy, and Cloud infrastructure.
+ Represent Schneider Electric's values by transforming challenging situations into opportunities and building long-term customer trust.
Product Scope

Low Voltage Switchgear & Controlgear products
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Qualifications

Requirements


* Technical education in Electrical or Electronics Engineering.


* Hands-on experience in dismantling and assembling LV products.


* Strong customer orientation and problem-solving mindset.


* Effective team player with collaborative behavior in a multicultural environment.


* Digitally savvy and fluent in English (written and verbal).


* Excellent communication and presentation skills.

Requirements

Minimum 10 years of overall experience, with at least 4 years in a relevant technical role.

Prior experience as a Field Service Engineer is highly desirable.

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