Door Ambassador at InterContinental Fujairah Resort

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains.

An exceptional destination where Arabian hospitality meets luxury.

With 190 rooms, indoor & outdoor event space, restaurants & bar.

With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love.

And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day:

As Door Ambassador, you will demonstrate the highest standards of guest care and welcome to achieve the highest possible guest satisfaction.

Assist Bell Service with their tasks and duties and will be expected to replace Bellman when required and also cover night shift regularly. 

Some of your main role responsibilities are:


* Manning the main door of the hotel, luggage service, message delivery, newspaper distribution.

Maintain high level and provide accurate information concerning hotel facilities, venues and functions; assisting guests with all enquiries, both hotel and non-hotel related


* Be familiar and well aware of the hotel in-house activities of the day and key occurrences in the city/location including directions to key points of interests, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.


* Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 


* Focus on the guest needs and go the extra mile.

Immediately handles all guests’ requests and promptly follows up to ensure satisfaction.


* Ensure a sound knowledge of the local area regarding history, places of interest and special events.

Knowledgeable of where further information can be obtained.


* Perform personal services such as delivering messages and packages, running errands and replying to guests’ queries and requests.


*  Ensure all measures are taken so as to guarantee that guests depart from the hotel with a positive impression of hotel services.


* Attend to guest’s complaints, inquiries and requests, refers problems to Manager if he/she unable to assist.


* Take personal interest and pride to ensure that ...