Financial Aid Counselor

Job Description

The Financial Aid Counselor, under the direction of the Senior Director of Financial Aid, provides assistance to prospective and enrolled students and their families in all aspects of the financial aid process, including application, eligibility, and award in accordance with federal, state, and institutional policies.

The Financial Aid Counselor must possess excellent knowledge of and demonstrated the ability to administer practices with regard to financial aid in compliance with applicable regulations and policies.  The incumbent must also possess excellent interpersonal and oral/written communication skills, relate well to a broad variety of constituencies, and be dedicated to providing high-quality service to all constituencies of the Stevens Community.

 


* Counsel students and families regarding all aspects of financial aid and financial planning, including the application process, eligibility determination, financial aid disbursement, federal and state regulatory requirements, and institutional policy.


* Determine eligibility for financial aid by reviewing student's eligibility criteria and monitor continued eligibility and update awards to resolve overawards as a result of changes to enrollment and/or receipt of external funding.


* Collect and compile data and perform federal verification for selected files; resolve data discrepancies as they are presented.


* Perform Return of Title IV calculations.


* Provide guidance for students seeking a resolution to economic hardship conditions through the identification of alternative financial resources and professional judgment.


* Maintain working knowledge of federal, state, and institutional policies and procedures related to financial aid.

·       Knowledge of federal database applications, including EDConnect, the FAFSA Partner Portal (FPP), Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS) and EDExpress.


* Provide support to all front-line staff


* Prepare and deliver financial aid presentations.


* Perform other duties as assigned.

 

Minimum Qualifications

 


* Bachelor’s degree


* Two years of experience in a financial aid office or related office in the field of higher education


* Deliver excellent customer service


* Ability to multi-task and quickly shift between tasks


* Strong written and verbal communication skills


* Knowledgeable about federal and state laws and rules


* General knowledge in MS Office applications


* Ability to work extended hours


* Experience with CollegeBoard PowerFAIDS or a similar financial aid management system



Department
Financial Aid

Compensation Range

Benefits Guidebook


General Submission Guidelines: 

Please submit an online application to be considered a candidate for any job at Stevens.

Please attach a cover letter and resume with each application.

Other requirement...