Housing Operations Manager

Housing Operations Manager

Salary circa £50,000 per annum depending on skills and experience.

Permanent and 6-month Fixed Term opportunities

Bishop Stortford covering your patch across Hertfordshire and Essex. 

Home, a place where you belong 

Are you an experienced housing professional who leads and inspires?  Join us to manage a diverse housing portfolio across our Central region delivering rented, leasehold and supported housing services.

You’ll ensure regulatory compliance, operational excellence and outstanding customer outcomes while shaping strategy and leading high-performing teams to achieve real impact.

If you’re ready to step into a role with real scope, this could be your switch moment.

What you’ll do


* Lead and support Service Managers and Housing Managers and their team performance across rented, leasehold and supported housing


* Manage your own housing portfolio ensuring compliance with legal and regulatory standards and internal policies


* Drive operational efficiency, including rent collection, void management, tenancy sustainment and continuous improvement across all service strands


* Monitor KPIs, performance and budgets, making data-driven decisions to improve services


* Build strong relationships with colleagues, customers and stakeholders to support our strategic objectives

Why join us

You’ll join a team that’s collaborative, experienced and genuinely supportive – our colleagues make a real difference here.

You’ll have the freedom to shape your role, grow your skills, influence outcomes for our customers and make a real impact.

Be part of one of the UK’s top 10 Great Places to Work!

You have


* Significant experience managing housing services in rented, leasehold and supported settings.

You’ll ideally have – or be working towards CiH Level 4 too.


* Proven leadership skills and a track record of developing brilliant teams and ensuring a high-performance culture with measurable outcomes


* Knowledge of housing regulations and compliance requirements


* Ability to manage budgets, interpret financial data and make commercial decisions


* Excellent communication, coaching, negotiation and conflict resolution skills

Stronger together 

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The Practical bits


* You’ll manage your own diary and we’re open to agree a working pattern with you.


* We typically work on a hybrid basis with 2 days per week in our local services or out in our communities, with the rest from home.

As you’re covering a large geographical patch there will be a fair bit of travel to our services and teams.


* You need an Enhanced with barring list DBS check (we pay) 


* You need to be able to drive and have access to your own vehicle insured for business purposes (on the job mileage? We’ve got you ...