Auto Fulfillment Specialist II

Be part of a team that values creativity, collaboration, and outstanding service.

Make an impact by helping customers and partners with their vehicle titling needs.

As a Transaction Specialist in the Auto Fulfillment Research Title Department, you will deliver exceptional customer service to customers, dealers, and third-party vendors handling a variety of vehicle titling requests.

You'll manage a high volume of incoming and outgoing mail, using your organizational skills and passion for customer service.

In this role, you'll apply problem-solving and sound judgment to ensure the best outcomes for our customers.

Job responsibilities

• Conduct research, collect, and interpret data to support business decisions
• Prepare and maintain documentation, including handling incoming and outgoing mail
• Document customer account activities thoroughly and concisely
• Manage escalated issues logically and ensure appropriate resolutions
• Prioritize work effectively to maintain efficiency and resolve mail exceptions
• Engage in interactive dialogue and support team members as needed
• Make outbound calls to customers, dealers, vendors, and internal departments

Required qualifications, capabilities, and skills

• High school diploma or GED required; must be a team player
• Willingness to work in shifting schedules
• Ability to meet quality and productivity standards
• Adherence to regulatory, compliance, and policy requirements
• Strong problem-solving, analytical, and decision-making skills; excellent written and verbal communication
• Ability to multi-task, including typing while reading, navigating multiple systems, and tracking processes
• High sense of urgency; this is an onsite position

Preferred qualifications, capabilities, and skills

• Knowledge of banking industry structures and/or experience in motor vehicle operations preferred
• Strong previous customer service experience
• Proficiency with Microsoft Office products, including Word and Excel
• Effective communication skills with both external and internal customers

Schedule: Monday - Friday, 8am -4:30pm

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

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