Customer Insights & Experience Senior Specialist

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Sales Enablement

Job Sub Function:
Sales Operations & Administration

Job Category:
People Leader

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:

Job Description

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.

We are searching for the best talent for a Customer Insights & Experience Senior Specialist position, based in Bogotá.

Purpose: Drive strategic initiatives to enhance Field Force Productivity across LATAM by leveraging advanced analytics and Artificial Intelligence (AI).

This role will design and implement data-driven solutions to optimize resource allocation, improve sales effectiveness, and standardize best practices.

The position will act as a key partner in transforming commercial operations, ensuring measurable impact on performance and efficiency.

Main Responsibilities


* Lead projects aimed at improving field force productivity through AI-driven insights and automation.


* Develop predictive models to optimize territory planning, call frequency, and resource deployment.


* Implement dashboards and performance tracking tools to monitor KPIs and identify improvement opportunities.


* Collaborate with commercial, operations, and IT teams to integrate AI solutions into field force processes.


* Provide training and change management support to ensure adoption of new tools and methodologies.


* Continuously analyze productivity metrics and recommend strategic adjustments to maximize impact.

Required Experience


* Proven experience in field force optimization, commercial excellence, or sales operations.


* Strong background in data analytics, AI applications, and digital transformation.


* Familiarity with CRM systems, BI tools (Power BI), and machine learning platforms.


* Experience in regional or multi-country environments within LATAM.

Key Competencies


* Strategic thinking and ability to translate data into actionable insi...