Temporary IT User Support Technician II

Applications will be reviewed on Wednesday, November 26, 2025

The County of Riverside Human Resources Temporary Assignment Program (TAP) seeks to fill a Temporary IT User Support Technician II for the Assessor Clerk Recorder department located in Riverside, California.

Meet the Team!
Riverside County Assessor - County Clerk - Recorder - Goals
The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments.

TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.
TAP Benefits: https://rc-hr.com/temporary-medical-assignment-program-tapmap• Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response.

• Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts.

• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft Exchange, Outlook, and voicemail.

• Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.

• Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.

• Diagnose, troubleshoot, repair software, hardware, and network malfunctions.

• Log inventory hardware assets and report capital assets after installation.

• Troubleshoot and provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems.

• Inform and train users in equipment and software operation.

• Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.

• Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service.

• Carry out security administration by maintaining tables and adding, purging, and migrating users.

• Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D.

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IT job-related course work from an accredited college, university, or trade school in computer science, computer information systems, data processing, information management, or a related field to the assignment is preferred.

Experience: Two years of IT job-related experience, preferably with the County of Riverside.
Other Requirements
Licens...