Entry Processing Team Leader

Job Title: Customs Brokerage Team Lead

Job Location: Chicago, Illinois

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

The Sector Team lead is responsible for processing shipments to meet their daily KPI.  The team lead may be responsible to produce more files dependent on the direction from the Sector Manager or the Director. 

The duties of the Sector Team lead include but are not limited to:

Note: these duties may include those duties identified in the Role of the Sector Supervisor if needed.

Note: The Sector Team lead must ensure he/she exercises responsible supervision, as outlined in 19 CFR 111 at all times.

Customs and Border Protection (CBP) Responsibilities



* Lead a team of Customs Operations Specialists performing the customs entries.


* Ensure Customs clearance is completed in a timely and efficient manner by the team.


* Ensure adherence to internal compliance standards and guidelines.


* Interact with Customer Service, Product, and Global Service Centers, if required.


* Manage and maintain Sector ComBox Mailbox.


* Manage daily reports as assigned by the Sector Supervisor/Sector Manager


* Prepare cancellation packets (prior to the statement date) and Post Summary Corrections (PSC) packets.


* Assist with any special projects or tasks assigned by your Sector Supervisor/Sector Manager


* Own and manage accounts assigned to your team, be aware of challenges, and take the lead on calls for those accounts.


* Ensure Compliance with all CBP and all Other Government Agency regulations is followed.

Production and Quality Responsibilities



* Ensure operation is following CBP regulations and DHL Global Forwarding policies, procedures, and standards.


* Perform daily work distribution checks


* Ensure all corresponding exceptions and notes are entered properly and timely in CM.


* Help the team understand performance targets and goals.


* Perform corresponding teach-backs to processors when QMs are issued.


* Perform file audits according to standards.


* Flexibility with work schedule & hours to support the team.

This includes working a weekend schedule to support customer requirements.

Customer Service Responsibilities



* Provide customer services and education in order to meet CBP requirements.


* Establish and maintain a working relationship with key customers, internal departments, and external departments within the organization.


* Issue and maintain customer-specific standard operating procedures for customers with procedures outside of the normal daily requiremen...