Senior Director, Patient Service Center (PSC) Innovation & Implementation

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Marketing

Job Sub Function:
Multi-Family Marketing

Job Category:
People Leader

All Job Posting Locations:
Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson Innovative Medicine is committed to setting the standard on patient and customer experience and is recruiting for a Sr.

Director, Patient Service Center (PSC) Innovation & Implementation, to be located in Horsham, PA or Titusville, NJ.

The Sr.

Director, PSC Innovation & Implementation will have responsibility to guide a team passionate about refining, enhancing, and expanding Johnson & Johnson Innovative Medicine’s HUB (Patient Service Center - PSC) and Noncommercial Pharmacy (Access Therapy Center – ATC) capabilities.

Key areas of focus include:



* Leading continued optimization of the patient and customers experiences delivered through the PSC/ATC model, for the Immunology and Oncology portfolios.


* Driving the design, build and implementation of new product launches, indication expansions, and customer experience innovations across all access and fulfillment programs.


* Integrating with therapeutic area and Patient Experience Leadership Teams to design optimized end-to-end patient journeys and prioritization of projects that support overall business priorities.


* Collaborate with the PSC/ATC leadership to ensure program design is delivered with awareness and inclusion of operational considerations and needs.


* Innovating across technology platforms (AI, CRM, Pharmacy Software, Telephony, etc) to enhance experience and efficiency in overall Cx Delivery Models.

Successful candidates will have a track record of leading across a highly matrixed environment, driving accountability for results, deep knowledge of the external environment in the A&F space (Market Access, PBM Strategy, SP Dynamics, etc) as well a strong grounding in J&J IM Cx service offerings (Benefits Investigation, Cost Support/Savings, Goods at No Cost Programs, etc).

The Sr.

Director for P, I&I will be the driver of the future strategic vision for the PSC model.

 This includes identification of partners, technologies, and innovative ways that allow Johnson & Johnson Innovative Medicine to become a market leader in supporting patients in our noncommercial patient assistance programs.

Strong partnership and collaboration with PSC Operations (a team of ~700+) across ...