Product Support Analyst Co-Op

Your Job

Flint Hills Resources is seeking an IT Product Support Analyst Co-Op be a part of a dynamic and fast paced team who provides support to applications, data and integrations that are crucial to FHR capabilities.

This team is focused on customer-service excellence, reliability, and continuous support transformation.

As a co-op, you'll gain hands-on experience in supporting applications, data, and integrations that are vital to FHR operations.

This is a fantastic opportunity to develop your technical skills, learn from experienced professionals, and contribute to real-world projects.

As a Koch company, Flint Hills Resources is an industry-leading refining company - making the oil and transportation products that keep the world moving.

We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline - delivering energy to farmers, manufacturers, and families.

Our team champions innovation and excellence to help power modern life.

FHR believes in investing in our employees' professional growth and development.

We are committed to providing a supportive and nurturing environment where you can thrive and advance your career.

FHR offers exciting pathways for advancement, empowering you to grow, lead and inspire others as you progress your career journey.

This position, based on-site in Wichita, Kansas, offers flexibility to work 15-30 hours per week around your school schedule (primary hours between 7:00 AM and 5:00 PM M-F).

What You Will Do



* Take an active role in troubleshooting and resolving technical issues related to data systems, data flows, and complex calculations.


* Collaborate with a diverse, cross-functional team to tackle critical issues spanning multiple business applications.


* Investigate root causes of recurring issues, working closely with IT teams, end users, and vendors to design and implement effective, long-term solutions.


* Proactively monitor alarms and alerts to enhance the reliability and integrity of critical data and integrations.


* Maintain and enhance documentation, partnering with the product team to ensure both support and user documentation is clear and comprehensive


* Build your knowledge of the technology stack and its impact on business operations, while actively seeking ways to elevate customer experience and service quality through automation, AI exploration, and proactive monitoring.


* Engage with the product delivery team to contribute insights on improving supportability and system reliability, stay informed about upcoming product releases and changes, and keep support processes current.


* Gain insights into product strategy and forecast support needs by collaborating with product owners and leveraging product roadmaps.

Who You Are (Basic Qualifications)



* Currently pursuing an associate's degree, technical certificate, or bachelor's degree in ...