Hotel Receptionist

At voco Grand Central Hotel we are looking for a Full Time Front Office Team Member to join our reception and help us create a warm voco welcome for our guests!

For over a century, voco Grand Central Glasgow has been at the heart of the city’s most iconic moments.

From hosting famous faces to witnessing the city's evolution, our hotel has seen it all.

We want every guest that stays with us to become part of our story, where timeless charm meets modern comfort, right in the heart of Glasgow.   We aim to provide 21st-century luxury and comfort, while retaining the essence of the hotels’ historic glamour and grandeur……Come on in!

Join Our Front Office Team at voco – Where Every Stay Feels Special! 

We’re looking for a Front Office Team Member who’s passionate about people, great service, and making every guest feel right at home from the moment they arrive.

At voco, we do things a little differently – we’re relaxed but professional, friendly but focused, and always ready to welcome with a smile.

As the first face of our hotel, you’ll be creating memorable experiences for every guest who walks through our doors.

What you’ll be doing:


* Welcoming guests with warmth, charm, and a genuine smile


* Smoothly checking guests in and out, making the process seamless and stress-free


* Answering queries, resolving complaints, and making sure guests leave happier than when they arrived.


* Showcasing Glasgow and helping guests feel at home in the city.


* Encouraging sign-ups to our IHG One Rewards loyalty program.


* Recognising and rewarding our most loyal guests with exceptional service


* Supporting our mission to deliver relaxed luxury with a sustainable mindset

We’re looking for someone who:


* Is available full-time (40 hours/week) including evenings and weekends.


* Has previous experience as a Receptionist, Concierge, or Guest Services Agent (especially in a 4/5

* hotel!)


* Is confident using hotel systems – Opera experience is a huge plus!


* Has a natural, un-stuffy approach to service – we want personality, not a script.


* Cares about the environment and sustainability – we’re proud to lead with innovation.


* Wants to be part of a fun, supportive, and guest-focused voco Glasgow team.

Why you’ll love working with us:

At voco, we believe in genuine hospitality – that means being yourself, connecting with guests, and helping them create unforgettable memories.

We’re not about stuffy service; we’re about warmth, comfort, and little touches that make a big difference.

We are committed to offer and provide our Front Office Team Members with a competitive salary and a large range of benefits:


* Salary £12.60 per hour (£26,208 per annum) plus, paid overtime and great IHG perks!


* 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 


* Access to Wagestream - a financial well...