Client Onboarding and Service Training Manager

As a Client Onboarding and Service (COS) Training Manager within JPMorgan Chase, you will play a pivotal role in designing, delivering, and evaluating high-quality training programs that enhance employee skills and productivity.

You will be responsible for deeply understanding the evolving needs of the business, translating those needs into targeted training solutions that drive operational excellence and support strategic objectives.

This is a high-demand role supporting the Solution Center, requiring agility, resilience, and the ability to deliver under pressure while maintaining high standards of quality and effectiveness.

You will also lead a team of Training resources and Subject Matter Experts (SMEs), providing coaching and support to ensure effective knowledge transfer and training delivery.

Job Responsibilities


* Lead and manage a team of SMEs, providing coaching and guidance to facilitate effective training delivery, even for those without formal training backgrounds.


* Regularly engage with business leaders and stakeholders to proactively identify training gaps, gather feedback, and ensure alignment of learning initiatives with business priorities.


* Support priority business initiatives by partnering with business stakeholders, SMEs, and other learning professionals to design and deploy effective training solutions with measurable impact to business results.


* Enhance employee productivity through KPI-driven training initiatives, focusing on measurable outcomes and continuous improvement.


* Leverage instructional design principles to create diverse learning engagements, including e-learning modules, workshops, and seminars.


* Foster a culture of continuous learning and growth through targeted training programs that inspire and empower employees.


* Manage and lead New Hire and in-role learning curriculums within Merchant Services Solution Center.


* Work with management to prioritize key learning needs, while coaching team through effective training solutions and delivery.


* Support L&D project delivery schedules and coordinate feedback loops for continuous improvement.


* Act as a Training and Development Subject Matter Expert, to ensure effective development programs.

Required qualifications, capabilities, and skills


* 5+ years of experience in learning development, needs assessment, performance consulting, and training program support, preferably in a complex or high-demand business environment.


* Minimum of 3 years' experience managing and developing a team of Subject Matter Experts (SMEs), including those without formal training backgrounds, with a proven ability to coach and mentor around adult learning theories and delivery across various modalities (e.g., classroom, virtual, e-learning).


* Demonstrated ability to translate business needs into effective learning solutions, with strong stakeholder engagement and partnership skills.


* Superior analytical, prob...