Supervisor, Dispatch

What Will Your Job Look Like?

The Supervisor, Dispatch is responsible for managing the performance and productivity of the Dispatch team.

The Supervisor, Dispatch will assure all personnel are properly trained, knowledgeable and proficient in all aspects of Dispatch.

The Supervisor, Dispatch will manage employee personnel issues, maintain appropriate staffing for all shifts, ensure compliance with all company policies, and ensure all trip routing and scheduling activities are completed in a timely manner.

This position will be located in office at our Phoenix location.

What You’ll Do:


* Responsible for the employee experience during the integration process


* Monitor and ensure Dispatchers provide a high level of service to Customers, Drivers and third party vendors


* Monitor all staff productivity and progress towards meeting defined KPIs


* Ensure all daily dispatch tasks are completed in a timely and accurate manner


* Escalate issues with trip routing and scheduling to appropriate internal stakeholders


* Ensure issues with dispatch task completion are appropriately documented and communicated to relevant leadership and internal stakeholders


* Ensure all staff are provided the training and resources necessary to effectively complete assigned tasks


* Assist with the development and administering of staff training programs


* Act as a resource to staff, answering questions and assisting with escalated issues as appropriate


* Proactively coach staff members on areas of opportunity for performance improvement and development opportunities


* Conduct monthly meetings with employees to evaluate employee performance


* Manage employee discipline process in adherence to MTM policies


* Manage the employee recruitment process in adherence to MTM policies


* Partner with workforce management to ensure staffing levels are maintained for all shifts


* Regular attendance is required


* Perform additional duties as assigned or required

What You’ll need:


* High School Diploma or G.E.D.


* 2+ years of previous experience in customer service or dispatch operations


* 1+ years of previous experience in a leadership or supervisory role (2+ years preferred)

Even better if you have...


* Previous experience with routing and scheduling software preferred


* Maintain a high level of professionalism with all peers, clients, and members


* Ability to work within a team-oriented environment


* Ability to read and respond to Outlook and Workday emails within 24 hours of receipt


* Ability to problem-solve in a collaborative, professional manner


* Adhere to all company policies and procedures


* Maintain a clean and orderly workspace


* Demonstrate excellent time management skills


* Propose process improvements, as well as work with internal/external partners to support solutions


* Demonstrate professional communications skills includi...