Email Customer Service Representative

SUMMARY
 

Handles customer inquiries received via email, chat or inbound call.

 Interprets messages and calls responding appropriately.

Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.

REMOTE - WORK from HOME available

This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment.

Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton.

 A stable high-speed internet connection with a hard-wired connection to a router is required.

Minimum download speed of 7 MBPS and upload speed of 2 MBPS.

Satellite providers are not supported.

KEY RESPONSIBILITIES INCLUDE:


* Managing client-specific data using various resources.


* Communicating customer complaint trends and feedback to management.


* Performing basic customer account transactions.


* Maintaining performance standards and confidentiality.


* Adapting to changes while remaining productive in a fast-paced team environment.


* Working cooperatively across all employee levels, vendors, and clients.


* Following established procedures and company policies.

This role can also involve performing other customer service functions such as based on workload and call volumes.
 

EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING:


* Preferably a High School diploma or equivalent.


* Background in customer service is advantageous.


* Basic proficiency in PC use and skills.


* Strong verbal and written English communication abilities.


* Possess problem-solving skills.


* Minimum typing speed requirement: 20-25 words per minute.


* Experience with using a 10‑key is preferred.


* Competence in basic math skills.

Training:


* Virtual training via Microsoft Teams.
+ October 20 - November 7    Monday - Friday 9:00am - 5:00pm

Work Schedule:


* Monday - Friday 9:00am - 5:00pm
 

Position Type - Temporary


* The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton. 

Salary:


* Base wage = $14.50/hour

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

We strive to create an environment that brings the power of diversity to life.

At CDS Global, our mission, vision, and values aren’t just statements on a wall — they guide everything we do, and we’re proud to share them with every potential team member:

MISSION
Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve.

VISION 
Be recogniz...