IT Manager - ERP Platforms

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Technology Product & Platform Management

Job Sub Function:
Platform/Cloud Engineering

Job Category:
Scientific/Technology

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

Employer:       Johnson & Johnson Services, Inc.

Job Title:         IT Manager - ERP Platforms

Job Code:        A011.7992

Job Location:  Raritan, NJ

Job Type:        Full-Time

Rate of Pay:     $150,000 - $170,000/year

Job Duties: Ensure that an agreed level of IT service is provided for all current IT services, and that future services are delivered to agreed achievable targets.

Responsible for the full Service Level Management (SLM) Lifecycle, including creating SLAs/OLAs/Contracts, defining Service Level Requirements, monitoring & reporting on Service Levels, and conducting Service Level Reviews.

Lead Continuous Service Improvement (CSI) initiatives aimed at enhancing service delivery.

Review generated forecasts, pricing, and billing with partners/customers.

Educate partners and users on how to engage with AM (portfolio changes, request catalog, etc.).

Ensure Data and Compliance Assessments are completed as required.

Manage Non-Conformance (NC) and Corrective and Preventive Action (CAPA) processes as needed.

Analyze portfolio scope, identify opportunities, and facilitate portfolio changes (add/change/deactivate).

Manage the portfolio of business applications under AM support and ensure CMDB data accuracy.

Collaborate with Application Development and Infrastructure teams to identify Application Lifecycle Management (ALM)/Technology Lifecycle Management (TLM) initiatives for inclusion in the PLO business plan.

Conduct impact assessments and provide high-level cost estimates.

Oversee Incident Management for SAP-Corporate Finance Business Services.

Collaborate with other technology service teams to ensure incidents are efficiently investigated end-to-end with minimal hand-offs between teams.

Monitor progress on the resolution of known errors and advise incident management staff on the best available workarounds for incidents.

Own communication to business/BT stakeholders during major incidents.

Manage and provide guidance in analyzing problems to identify root causes, prioritize, and classify issues.

Own communication to business/BT stakeholders on problem management progress.

Promote Knowledge Management (KM) best practices and lead improvement initiative...