Operations Manager, PECS Field Center of Excellence (Titusville, NJ or Horsham, PA)

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Market Access

Job Sub Function:
Reimbursement

Job Category:
Professional

All Job Posting Locations:
Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson Innovative Medicine is recruiting for an Operations Manager, Patient Engagement Customer Solutions (PECS) Field Center of Excellence to be located in Titusville, NJ or Horsham, PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

What matters most is helping people live full and healthy lives.

We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time.

And we pursue the most promising science, wherever it might be found.

Our mission drives us.

Our patients inspire us.

We collaborate with the world for the health of everyone in it.

An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success.

The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson & Johnson Innovative Medicine therapies, to help overcome challenges to fulfillment, on-boarding, and adherence.

The Manager, Field Operations will report to the Associate Director, Field Operations and will work to track KPIs, identify insights, and develop innovative impact and deployment strategies for flawless implementation and execution of field operational and training capabilities across all PECS Field Reimbursement teams.

Primary Responsibilities:


* Primary responsibilities include: 
+ Analysis of current deployment/execution practices to assess effectiveness
+ Creating operational processes and efficiencies
+ Leading implementation of strategic initiatives to enhance operational excellence across the Field Reimbursement organization
+ Utilization of data to develop strategies and tactics that increase FRM operational efficiency
+ Collaborating with relevant stakeholders, includ...