Manager, Customer Repair Center

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Dublin, CA .

Must be in the Dublin Office M-F.

What’s the role?

The Manager of the Customer Repair Center is responsible for managing the resources required to repair and/or refurbish all products in support of Customer Care initiatives and actions.

This manager will also be required to work closely with manufacturing operations to ensure that resources are trained and capable of supporting manufacturing in critical manpower demand periods.

Reciprocal support is expected.

Expected to communicate department commitments to other functional managers as well as customers.
This manager implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.

Establishes and assures adherence to budgets, schedules, work plans and performance requirements.

Manages two or more teams with direct supervisors reporting to this role.

Responsible for process improvement and management of special systems related projects.

Ensures work instructions are documented, current and appropriate to the task.

Sound Interesting? Here’s what you’ll do:

• Develop and implement department goals and objectives given broad strategic direction
• Develop business process to improve the speed and quality of the repair operation and to add value to the overall customer experience
• Integrate new products or businesses into the CRC portfolio on agreed timelines
• Manage and coordinate the repair/refurbishment and testing of all products returned from the field.
• Collect and analyze data to determine root cause of field failures for CI initiatives
• Responsible for budgeting, cost maintenance, capital equipment and personnel for CRC.
• In conjunction with QA, establish and maintain GMP/ISO controls for quality and reliability of products.

Evaluate and establish specific repair processes where strategic value can be obtained.

This includes electronic, mechanical and optical technologies.
• Develop and implement facilities requirements for CRC.
• Develop cost reduction, quality and process improvement programs.
• Establish appropriate goals and objectives for asset utilization and efficient work flow
• Support the implementation of new busin...