Service Coordinator

Our Lancaster, NY location is looking for a full time Service Coordinator.

The responsibilities of the position consist of, but are not limited to:


* Opening and closing work orders for all types of customers


* Answering the phone and providing customer service


* Research billing and invoicing questions and provide solutions


* Dispatching service technicians


* Assist with technician and office payroll


* Cross train with other administrative staff to provide back-up in all positions


* Assist with various other office and service duties as assigned by Management

Qualifications:


* Customer service experience is highly preferred.


* Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook.

Previous ERP experience is a plus.


* Possess excellent verbal and written communication skills.


* Excellent time management skills, attention to detail, and the ability to communicate with all levels of coworkers, as well as customers.


* Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.


* Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

Ability to perform these operations using units of American money and weight measurement, volume, and distance.


* Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

About Alta:

Culture is Job #1.

Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team.

More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you.

Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential.

Voted a "Top Work Place USA", our employees across North America are committed to excellence.

It's the Alta way.

So, let's start the conversation.

Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organ...