Clubhouse Manager

Community Manager Job Description

JOB FUNCTION / PURPOSE

The Community Manager is responsible for overseeing the day-to-day management and coordination of Association operations and administrative function in order to maintain a smooth running & properly functioning communities .

PRIMARY RESPONSIBILITIES



* Works with Board members, Lead Property Managers, Senior Managers and Regional Manager to develop strategic direction of the Association.

Ensures on-site activities align with mission, vision, goals and critical success factors.



* Develops, communicates and monitors property budgets.

Reviews monthly finances and makes recommendations to the Board as needed.

Reviews, approves and audits vendor and utility company invoices.

Prepares monthly financial reports.



* Coordinates, negotiates and administers vendor contracts for property-level services in accordance with Association management agreement and Board of Directors.



* Conducts monthly property inspections.

Prepares and communicates deed restriction violations as needed.

Enforces all policies, rules and SOPs.



* Attends all Board and annual meetings.

Prepares and distributes meeting notices, agenda and minutes.



* Responds to calls and inquiries from Board members, homeowners and vendors.

Ensures that all calls and inquiries are reported, resolved and recorded.



* Works with Community Manager Lead and Senior Managers for on-going training and mentoring.



* Other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS

Education/Experience: BA/BS and 1-2 year of Community/Association management experience or AA and 2-3 years of Community/Association management experience.

Licenses/Certifications: Valid Driver's License.

CMCA, AMS preferred.

Technical: Advanced proficiency with Microsoft Office applications & internet.

Ability to work with basic office equipment & phone systems.

Communication: Communicates clearly & professionally.

Contributes to a positive internal & external customer experience.

Maintains composure in challenging situations.

Collaborates with others.

Asks for constructive feedback.

Communicates detailed information.

Problem Solving & Quality: Pays attention to detail.

Identifies & solves complex issues.

Escalates issues accordingly; Checks work for quality.

Shares suggestions to improve quality & productivity .

Identifies, solves complex issues.

Managing For Results: Works independently with minimal supervision.

Takes projects to completion.

Follows all company policies & SOPs .

Manages multiple tasks, projects & priorities .

Demonstrates flexibility in workflow/scheduling.

Leadership & Initiative: Demonstrates a positive attitude.

Acts in accordance with company vision, mission & values.

Takes accountability for own performance.

Willing to take on additional assignments.

Seeks out opportunities for leadership & development.

Trains others.

Takes charge in absence of supervisor.

PHYSICAL DEMANDS

The work environment is char...