Senior Loss Control Representative

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Multi-state commercial auto insurance carrier is seeking a Senior Loss Control Representative to work within the Loss Control department.

The Senior Loss Control Representative is primarily responsible for overseeing the consultant phone survey program and completion of the monthly Accident Trend Analysis reports for insured customers.

This position requires limited travel for department meetings and training.

Travel is scheduled in advance.

Key Accountabilities/Deliverables:


* Review consultant reports for accuracy including appropriate grading, state specific questions and proper punctuation and grammar.  Works with consultants to improve report quality as needed.  Approve completed reports and consultant invoices for processing


* Generate consultant reports by running reports and ensuring survey request validity.  Assign surveys to consultants.


* Train new consultants on the phone survey process and resolve consultant questions and concerns.


* Update and review consultant procedures and resources as necessary.

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* Work with underwriters and others within the loss control department to answer questions and concerns pertaining to the consultant phone survey work.


* Run the Accident Trend Analysis (AA) web report monthly, assist assigned Regional Manager with analysis and data gathering, maintain appropriate distribution lists for the AA reports.  Review, edit and finalize all AA reports for processing and forward according to the saved distribution list.


* Maintain a current file of upcoming accident analysis reports that are due semiannually, quarterly, monthly and on special requests from Underwriters or Product Managers.


* Maintain a working relationship with the Loss Control Manager and assist with any other duties and requested projects as directed.


* Understands and responds to the safety and compliance needs within assigned duties, collaborates with other staff as necessary to ensure these needs are met. 


* Establishes a working relationship with underwriters in all product lines, as well as the claims group, to facilitate and complete work assignments.   


* Submits reports and findings to the requesting underwriter and total quality administrator, via designated email address. 


* Participates in meetings/seminars with the department online and at Lancer or industry meetings and conventions, as necessary.


* Writes/edits safety articles as necessary.


* Manages all email, web and cell phone communication timely and appropriately.

Technical Knowledge and Understanding:


* Proficient in all standard Microsoft Office products including Outlook, Word, Excel, PowerPoint


* Proficient in the use of virtual meeting software


* Comfortable learning and utilizing custom web reporting software as well as navigation of company website as a resource


* Proficient in Federal Motor Carrier (US DOT) regulations, preferably inc...