Assistant Manager-Activities & Marine-InterContinental Hayman Great Barrier Reef

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries.

As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

What is the job?

The Assistant Manager - Activities and Marine supports the Manager in overseeing guest activities, watersports, and marine operations.

This includes ensuring the smooth daily functioning of programs, maintaining compliance and safety, and enhancing guest experiences through innovative and engaging activity offerings.

Your day to day

Guest Experience


* Assist in implementing creative initiatives to inspire and motivate team members to provide guests with unique experiences.


* Interact with guests to gather feedback and build relationships, ensuring guest satisfaction is consistently enhanced.


* Collaborate with departments and managers to support initiatives aimed at reaching service standards and driving continuous improvement in the guest experience.


* Ensure compliance with legal and safety standards in all marine and activity programs, reporting issues or risks to the Manager.


* Proactively respond to guests’ needs—record preferences, manage requests, and address questions or concerns.

People


* Support the Manager in mentoring and developing the Activities & Marine team.


* Assist in delivering training to colleagues to enhance guest service and improve productivity.


* Facilitate new team member orientation as directed by the Manager.


* Work with HR and other departments to support initiatives that improve the team’s work-life quality.


* Ensure compliance with HR standards and applicable laws in all team operations.

Financial


* Contribute to revenue growth by identifying opportunities to enhance activity and marine services.


* Assist in managing operational costs, including equipment, inventory, and maintenance, under the Manager’s guidance.


* Conduct inventory checks, stocktakes, and ordering to maintain adequate supplies.


* Provide input to sourcing new products and services that drive revenue and guest satisfaction.


* Support the Manager in preparing operational and financial performance reports.

Responsible Business


* Promote sustainability initiatives within marine and activity operations.


* Ensure compliance with SOPs, WHS requirements, and other legal obligations, raising any concerns with the Manager.


* Assist in developing and maintaining relationships with local community partners.


* Contribute to annual audits...