Manager Application and Platform Reliability

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Technology Product & Platform Management

Job Sub Function:
Reliability Engineering

Job Category:
People Leader

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson Technology Services is recruiting for an Application and Platform Reliability Manager.

The position will be located in North America, preferably at the New Jersey J&J Raritan site.

 This role has a pre-identified candidate in mind for consideration; however, all candidates are encouraged to apply and will be considered. 

About Us: Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years.

We embrace research and science, bringing innovative ideas, products, and services to advance the health and well-being of people.

This great opportunity will reside in our TS Application and Platform Reliability organization.

This role will be responsible for Application Maintenance activities for all Quality and Labs applications, ensuring Application Reliability, Problem Management, Availability Management, Capacity Management, Incident/Problem Management, Continuous Service Improvement, and Continuity/Disaster Recovery.

The role is responsible for improving IT Product quality by focusing on preventative measures through automation to eliminate product reliability issues and collaborating with our Product and Vendor partners to deliver high levels of reliability.

Responsibilities:

Reliability Engineering:


* Work directly with Business partners, Technology Product Owners, Developers, SaaS vendors, and architects to ensure reliability is integrated into platform solution design.


* Responsible to keep revenue and reputation-critical systems up and running by measuring and monitoring availability, performance and overall system health.

Problem Management:


* Responsible for timely root cause identification for all appropriate incidents.


* Manage preventative measures to avoid incident occurrence.

Service Level Management:


* Continual monitoring and management of vendor performance.


* Identification of improvement plans to support service reviews.


* Support Engagement Managers with understanding operational support metrics and sharing feedback to development teams to support better 'DevOps' way of working.

Incident Management:


* Accountable for incident management and timely resolution acco...