Director- Patient Engagement Data Strategy and Execution

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Project/Program Management Group

Job Sub Function:
Project/Program Management

Job Category:
People Leader

All Job Posting Locations:
Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for Director- Patient Engagement Data Strategy and Execution to be in Titusville, NJ.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Johnson and Johnson Innovative Medicine is committed to raising the bar on patient and caregiver experience through our Patient Engagement and Customer Solutions (PECS) organization.  The PECS team is accountable for the creation of personalized, seamless, and supportive experiences for patients starting treatments across the Innovative Medicine portfolio.

The Director, Patient Services Data Strategy and Execution will lead the vision, governance, and execution of data strategy across the PECS ecosystem.

This role is responsible for ensuring that patient support data is captured, managed, and activated in a compliant, secure, and insight-driven manner.

A key focus will be leading the data strategy for the next-generation CRM platform, ensuring it is designed to support scalable, personalized, and measurable patient experiences.

The Director will also lead a cross-functional team and collaborate with enterprise stakeholders to define how patient level data is delivered, accessed, and used across the organization.

Key Responsibilities

Data Strategy & Governance

Define and implement a comprehensive data strategy for patient services, including data capture, integration, quality, and stewardship.

Serve as the data steward for first-party patient support data, ensuring alignment with privacy, HIPAA, and compliance standards.

Establish and maintain data governance frameworks in collaboration with Data, IT, Privacy, Legal, and Security teams.

Next-Generation CRM Leadership

Lead the data strategy for the next-generation CRM platform (e.g., Salesforce Life Sciences Cloud), ensuring it supports end-to-end patient engagement and service delivery...