Support Consultant - German Speaking

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions.

Discover how you can make a big impact.

As our Support Consultant you will provide support to the operability and maintenance of our B2B Clearing Center.

This will include setting up & maintaining communication partners, customer workflows and troubleshooting connectivity and processing issues as they arise.

It is highly important that excellent interpersonal skills & technical knowledge are combined with a methodical approach.  You will be supporting clients across the DACH region in this role.

We are seeking a candidate with strong communication skills and fluency in both German and English.  Candidates are to be based out of the UK or Denmark.

This is a REMOTE or HYBRID opportunity / based upon location.

As a Support Consultant you will:


* Ensure the functionality and stability of the B2B Clearing Center, escalating issues to relevant teams when necessary.


* Support and maintain EDI connections (e.g., EDIFACT, XML, IDoc) to ensure smooth and reliable data communication.


* Coordinate and implement EDI projects in collaboration with internal departments and external partners.


* Analyze and resolve errors in electronic data transfer, reporting processing issues to customers and internal stakeholders.


* Assist in the integration of new trading partners and data formats by setting up interfaces and adapting existing processes.

Requirements for success as a Support Consultant:


* Strong overall IT skills with a desire to learn new IT systems & platforms.


* Fluent in German & English.


* Familiarity with common EDI communication protocols (e.g., AS2, FTP, OFTP2, X.400)


* Knowledge of relevant standards and formats (e.g., EDIFACT, ANSI X.12, XML, IDoc)


* Understanding of ecommerce, connectivity and supply chain processes.


* Customer focus is essential; you should be comfortable working directly with clients and ideally have prior experience in customer-facing roles.


* Structured and reliable, with good time management and goal orientation


* Comfortable working in interdisciplinary teams


* Analytical mindset with a systematic approach to troubleshooting.


* Organized and detail-oriented.


* Prior hands-on experience with EDI, in retail or logistics environments is preferred.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management.

We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.

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