ECM Senior Operation Consultant

ECM Senior Operation Consultant

Job Description

The External Contract Manufacturer Senior Operation Consultant (ECM) role is responsible for driving end-to-end supply chain excellence in alignment with global and regional enterprise initiatives.

In this important role, you’ll ensure external and internal suppliers meet expectations in compliance (social, regulatory and quality), customer service, production conformance, total delivered cost savings, while delivering innovation commitments.

You’ll establish a strategic relationship with the ECMs (mainly KCM), managing end to end value stream of the entire product portfolio with each manufacturing site.

This role takes full ownership of portfolio and projects which includes developing multiple projects and qualification, manage tactical operation and inject volume support demanded by the business.

Customers and collaborative partners

Externally, this role will primarily interact with external contract manufacturing partners, with primary focus to manage the KCM business strategy and collaboration; including senior leaders of the contract manufacturers, with support from internal cross-functional teams.

Internally, this role will interact with different levels of stakeholders in value stream, PMO, quality, regulatory, logistics, R&E, planning, marketing and procurement, leading NA business needs.

Scope


* Family Care and Professional Business


* Suppliers: 1-12 strategic, core and transactional external contract manufacturers (ECM)


* Annual Landed Cost: supports spend up to $150MM


* SKU’s: up to 100

Accountabilities


* Ensure supply and deliver top tier customer service: proactively assess risks, capacity, capabilities and alternate options within the ECM network to ensure supply and deliver top tier customer service with Supplier On Time In Full (sOTIF) of >95%


* Capable and robust ECM network: proactively identify, develop and assess manufacturing designs, capacity and capability within the supply network or alternate supply sources, to deliver the business needs


* Supply activation- must be able to own, lead and project manage different initiatives and priorities with strong sense of urgency and agility.

Must be the operation liaison representing the ECMs, while managing multiple projects and qualification


* Relationship Management- build strong relationships with leaders and operating teams of ECMs, internal regional ECM leaders and cross functional business partners


* Ensure compliance: collaborate with respective functions to achieve objectives in regulatory, social, quality, supply agreements, procurement and financial compliance


* Improve product costs: achieve 3-5% cost improvement annually across the end-to-end supply chain


* Improve & control working & physical capital: optimize working capital through supplier reliability initiatives to achieve optimal days inventory and deliver over 95% OTIF

In this role you will:
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